FREQUENTLY ASKED QUESTIONS
1. How long does it take to process my order?
You will receive your movies from the Sumo Dvd Store in 7 business days or less!
Dvds in the Sumo Dvd Store shipping price is only $5.99 ... no matter how much you buy!! With FREE tracking.
Collectibles (from the Sumo Dvd Store) will have a delivery time frame of 7-10 business days .
Shipping price varies per Collectible. Place Collectible in your cart to see what the shipping will be.
*Weekends & Holidays are not counted as business days. Please note that circumstances do arise that are beyond our control, i.e. - extreme weather conditions, lost or misrouted packages due to USPS or by customers providing a wrong or incomplete address (ie. missing apartment or suite), as well as credit card authorization problems or delays. In these rare situations, the delivery time can be delayed a bit and expected shipping times are not guaranteed. We do everything within our control to expedite every order.
*The merchandise from zazzle.com, posters from movieposter.com, toys from entertainmentearth.com
and the Books from books page are shipped by them and the shipping time and shipping
rates are different from the Sumo Stores shipping time frame and shipping rates. Thank you.
2. What payment methods do you accept?
The Sumo Dvd Store Gladly accepts Visa, MasterCard, Discover, American Express and e-check directly via PayPal secure checkout.
You DO NOT need a PAYPAL account to purchase from us! Just use the Guest checkout or Register and fill in your information..then Confirm your order.
You will then be taken to Paypal.
*echeck must clear before items are shipped. Usually 7 business days.
We also accept Checks/Money Orders/Cashier's Checks. During the checkout just select Check/Money Order button.
You will get an email with order confirmation. Print out the order confirmation and mail it along with your Check/Money order.
*When we receive your Check/money order/cashier's check an email will go out to you confirming payment received and with your tracking number.
Personal Checks must clear before items are shipped. Usually 7-10 business days.
3. Is ordering online secure?
Yes! Secure Payment through PayPal! When ordering from the Sumo Dvd Store.
Whether you pay by credit cards or by PayPal Instant Payments, SUMOGORILLA.COM does not receive or see any of your financial information. All payments are processed through PayPal.
Once your payment is submitted, PayPal automatically encrypts your confidential information in transit from your computer to their's using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
Once your information reaches PayPal, it resides on a server that is heavily guarded both physically and electronically. Their servers sit behind an electronic firewall and are not directly connected to the internet, so your private information is available only to authorized computers.
100% Guaranteed, protected, secure payments made through paypal. Paypal account not required!
*Also SUMOGORILLA.COM is a Verified Member of PayPal! Click here.
4. How do I contact sumogorilla.com?
You can e-mail us at raredvds@sumogorilla.com
Or just mail us to:
SumoGorilla.com
P.O. Box 218175
Columbus, Ohio 43221
5. How do I get my USPS tracking number?
Your USPS tracking number will be sent to your email address once your order from the Sumo Dvd Store has been shipped via PayPal.
You will also get during checkout a confirmation number. You can use that number to check the status of a shipment here.
When you receive the email expect your dvds/collectibles in 7-10 business days!
6. Do you ship Internationally?
WE NOW SHIP WORLDWIDE!!! DO NOT USE THE CHECKOUT IN THE DVD STORE! PLEASE EMAIL US BELOW!
Please allow up to 10-15 business days for your in-stock items to arrive. This shipping method is NOT trackable. Shipping and Processing rates are as follows:
PURCHASE AMOUNT SHIPPING AMOUNT
$0 - $15 = $19.95
$15.01 - $25 = $24.95
$25.01 - $40 = $34.95
$40.01 - $55 = $44.95
$55.01 - $70 = $54.95
$70.01 - $85 = $64.95
$85.01 - $115 = $75.95
$115.01 - $140 = $95.95
$140.01 - $185 = $115.95
*International Duties, Taxes, and Regulations :You are responsible for any and all import duties, taxes, or brokerage fees. SumoGorilla.com is not responsible for these charges. Certain products may have restrictions or other regulations that may prohibit delivery to your country. IMPORTANT: Please contact your local customs department for more information.
*Paying by PayPal, you must have a verified or confirmed address!
This is extremely important. If your order comes in through PayPal and it is unverified or unconfirmed, your order is immediately put on hold. We will try to verify the order but this takes time and will definitely hold up your order, sometimes for days or weeks.
7. Does sumogorilla.com have a walk in store where I can physically pick up my merchandise?
We do not have a store front or will call facility. All orders are placed on-line, and shipped via USPS MAIL.
8. What Region and Quality are your dvds ?
All of our movies in our Sumo Dvd Store are Region 1, Region 0 and on demand DVD-R.
Region 1 dvds are Brand New Studio/Factory made dvds.
All on demand DVD-Rs come with beautiful full color cover artwork and in standard size DVD keepsake cases. Sealed in plastic. On demand DVD-R are rated from A, B, C, D for Audio and Video Quality. A of course being the best quality we think is available out there. There is NO image on the On Demand DVD-Rs !
For the On Demand Dvd-r: We really try to find the best source we can, these are not HD movies, So don't expect re-mastered Blu-Ray Quality sound or video. (NO refunds given, more info is found at question 13)Thank you and enjoy our rare movies and tv shows on dvd!
*Also please read more info about DVD-R here.
9. What does NTSC Region 1, region 0 or All-region mean?
NTSC (National Television System Committee)
The NTSC is responsible for setting television and video standards in the United States (in Europe and the rest of the world, the dominant television standards are PAL and SECAM). The NTSC standard for television defines a composite video signal with a refresh rate of 60 half-frames (interlaced) per second. Each frame contains 525 lines and can contain 16 million different colors. The NTSC standard is incompatible with most computer video standards, which generally use RGB video signals. However, you can insert special video adapters into your computer that convert NTSC signals into computer video signals and vice versa.
Region 0 / All-Region means it will play anywhere in the World! Region 1 means it will only play in the USA.
10. What does Fullscreen or Widescreen mean and what's a workprint?
The ratio of image width to image height. Common motion-picture ratios are 1.85:1 and 2.35:1. Television screens are usually 1.33:1 (also known as 4:3), which is similar to the Academy standard for films in the '50s. HDTV is 1.78:1, or 16:9. When widescreen movies (films with aspect ratios wider than 1.33:1) are displayed on 1.33:1 televisions, the image must be letterboxed, anamorphically squeezed, or panned-and-scanned to fit the screen.
Fullscreen (4:3)
A term used to describe the shape of the picture a movie is displayed in order for it to fill an analog TV screen. Analog TVs have a 4:3 aspect ratio, while widescreen TVs (and most theatrical films) have an aspect ration of 16:9. When a film is played in fullscreen format for a 4:3 TV, it is almost always adjusted to fit. You may be familiar with the phrase, "This movie has been modified from its original version. It has been formatted to fit your TV." = much of the original picture has been cropped. The 4:3 shape TV is expected to become obsolete over the next decade as TV moves to digital and HDTV formats, which are widescreen-based. DVDs often offer both fullscreen and widescreen formats, however many are already only available in widescreen and anamorphic format, catering to the growing audience of home cinema enthusiasts who have already abandoned fullscreen.
Letterbox (4:3)
Video mastering process whereby a film source with an aspect ratio greater than that of the video master is transferred to the video master in such a way that no film image is cut off to the left or the right, requiring the addition of black bars at the top and at the bottom of the image so that it entirely fills the screen - in other words, the technique of shrinking the image just enough so that its entire width appears on screen, with black areas above and below the image.
The advantage of this technique is that the film images are shown as originally intended by the film's creators, not interfering with their shot composition and artistic intentions. The disadvantage is that the entire image must be shrunk, which makes viewing on smaller TVs more difficult.
Widescreen (16:9)
Term used to describe a picture in which the aspect ratio is wider than the NTSC standard of 4:3/1.33:1. Almost all movies made nowadays are shot in some widescreen format. To solve the problem of different aspect ratios, several different techniques can be used. Among them are anamorphic squeezing, letterboxing, and Pan and Scanning.
Anamorphic Widescreen (16:9)
DVDs can be anamorphically enhanced. This means that the video is stored in a "squeezed" format on the disc. The DVD player will then "unsqueeze" the image before outputting it to your television or projector. The advantage of an anamorphic transfer is an increased resolution and therefore, better picture quality than a standard widescreen transfer. No pixels are wasted in producing the black bars, present above and below a 2.35:1 framed picture.
A workprint is a rough version of a motion picture, used by the film editor(s) during the editing process. Such copies generally contain original recorded sound that will later be re-dubbed, stock footage as placeholders for missing shots or special effects, and animation tests for in-production animated shots or sequences. Most the time it has scenes not in the final cut of the film. So for fans of a movie you get the complete story/film. Remember the quality of workprints are not always great. So if you have any questions before buying email us anytime.
11. What are your shipping rates? Do you charge tax on your items?
You will receive your movies from the Sumo Dvd Store in 7 business days or less!
Dvds in the Sumo Dvd Store shipping price is only $5.99 ... no matter how much you buy!! With FREE tracking.
Collectibles (from the Sumo Dvd Store) will have a delivery time frame of 7-10 business days.
Shipping price varies per Collectible. Place Collectible in your cart to see what the shipping will be.
We care about the DVDs/Collectibles you just bought from us. We ship our items in USPS cardboard boxes, Wrapped very secure.
Shipping is only available within the 48 contiguous United States
(not valid on orders shipping to Alaska or Hawaii-Please email us for shipping rates to Alaska or Hawaii).
*We reserve the right to change or discontinue this promotion at any time without notice.
Sumogorilla.com can not assume responsibility for stolen items from your place of residence or lost packages by USPS.
All packages will have a delivery confirmation tracking/e-confirmation number on them for proof of delivery.
sumogorilla.com does not assume any liability for damage caused during shipping.
You can contact the USPS by clicking here if your package was lost or stolen.
Sales tax (6.75%) will be added to all Ohio resident orders only!
*The merchandise from zazzle.com, posters from movieposter.com, toys from entertainmentearth.com and the Books from books page are shipped by them and the shipping time and shipping rates are different from the Sumo Stores shipping time frame and shipping rates. Thank you.
12. What is your Privacy Policy?
Privacy:
Rest assured, we WILL NOT sell, give or trade your personal information with any other party. Your information is safely and securely stored on our database servers. At SumoGorilla.com we believe that your private information should remain as such, and we stand by that.
Our security:
Yes! Secure Payment through PayPal! When ordering from the Sumo Dvd Store.
Whether you pay by credit cards or by PayPal Instant Payments, SUMOGORILLA.COM does not receive or see any of your financial information. All payments are processed through PayPal.
Once your payment is submitted, PayPal automatically encrypts your confidential information in transit from your computer to their's using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
Once your information reaches PayPal, it resides on a server that is heavily guarded both physically and electronically. Their servers sit behind an electronic firewall and are not directly connected to the internet, so your private information is available only to authorized computers.
100% Guaranteed, protected, secure payments made through paypal. Paypal account not required!
*Also SUMOGORILLA.COM is a Verified Member of PayPal!
13. What is your policy on returning merchandise?
Sumo Gorilla aims to always provide high quality Goods that are fault free and undamaged. On occasion however, goods may need to be returned. Returns are governed by these Terms and Conditions. Any Collectible (from the sumo dvd store) that is still sealed can be returned for a full refund (minus shipping costs). Any opened Collectible (from the sumo dvd store) can only be returned if they're defective. All returns can be initiated by emailing - email@sumogorilla.com - within 10 days of initial delivery of the item. Note: Package returned to us marked "Refused", "Undeliverable", or otherwise, are subject to up to a 30% re-stocking fee (This is solely to recoup our losses from charges we incur when this happens). If a package is lost or misdirected due to an incorrectly inputted address, SumoGorilla.com is completely not responsible. We have no control over addresses typed on the checkout pages. Please make sure you have typed in the correct address.
If a order is returned to us because of a customer entering a wrong address, $5.95-$8.95 will be needed to resend out the package via USPS Priority Mail with delivery Confirmation.
*Due to the ease of dvd duplication, There are NO refunds for our DVDs in the Sumo Dvd Store.
Only exchange for defective DVDs and for the SAME TITLE only. Thank you.
For more information about these Dvds read FAQ's question 8. Thank you.
For returns from the Movie Poster Store-Books Store-Merchandise Store
Please review their return policies on their Website.
14. Where do your collectibles & toys come from and are they new?
Our Collectibles and Toys in our Sumo Dvd Store come from all over the place. We are always looking for unique
Horror and Science fiction toys and collectibles. Some are brand new and will be described as such in the description of the toy or collectible.
Some are very old and are vintage toys and they will be described in the description too. If you have any questions about a collectible or toy
email us anytime!
WARNING: SumoGorilla.com sells products for purchase by adults 18 years and over. If any product you are purchasing is intended for a child please assume the following warning may apply to that product.
WARNING: CHOKING HAZARD -- Small parts. Not for children under 3 yrs.
15. What happens when a item is out of stock after I already paid for it?
If we are temporarily out of stock, we will inform you as to availability. When an item is permanently out of stock we will credit your account or refund your money.
16. I can't find a movie that I must have! Can you help me?
Yes! We have access to over 20,000 movies. We might have to special order the movie, so It will take about 7-14 days to receive the movie. Just email us and let us know the movie you must have!
17. What do I need to watch your 3D movies?
The Anaglyph 3d movies require red/blue 3d glasses, a dvd player and a tv.
(a Pair of Anaglyph red/blue 3d glasses comes FREE with each Anaglyph 3D dvd purchase)
Some of our movies are also presented in Field-sequential 3d which requires extra equipment, like shutter 3d glasses.
*If you feel that we have not answered your question, please feel free to contact us at: raredvds@sumogorilla.com.
Click on the question below for the answers....
F.A.Q's
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All logos and images used on this website are registered trademarks of their respective companies. All Rights Reserved. Copyright © 2012. SumoGorilla.com is managed by webmaster@sumogorilla.com. Some of the content presented on our sites has been provided by fans, other unofficial websites or online news sources, and is the sole responsibility of the source from which it was obtained. SumoGorilla is not liable for inaccuracies, errors, or omissions found herein. All rights reserved. We are not responsible for printing or typographical errors. Prices, policies, and availability are subject to change without notice.
Copyright ©2012 SumoGorilla.com - All rights reserved.sumogorilla.com logo by LocalLogos! Reproduction of content, text or images is NOT permitted without consent!
© SumoGorilla.com 2007-2012. All Rights Reserved.
SumoGorilla.com started in October 2007.
We are a 100% independently owned and operated Website, allowing us to treat each individual customer as a human being.
We do everything ourselves…from the ordering to packing, boxing and mailing your items.
We answer all emails personally and usually very quickly! We understand that you would like to be treated well and that you would like your items delivered as quickly as possible.
We aim to provide all of that and much more.
Most importantly, feel free to contact us with any questions or comments
that you might have.
We’re always happy to hear from other Horror and Sci-Fi fans!!
If you love Horror and Sci-Fi movies, this is your website!
From Monsters, Aliens and Crazy Killers to Superheroes and Spaceships!!
From the 1930's through today! We have it all!
Your friends in Horror and Sci-fi,
Jamie and friends
Please read our FAQs. Just scroll down.....If you don't find your question answered ...
Feel free to contact us with any questions about our dvds and collectibles, anytime !
SumoGorilla.com P.O. Box 218175 Columbus, Ohio 43221
EMAIL US TO: INTORDERS@SUMOGORILLA.COM.
Information we need in the email:
First and Last name.
FULL Address.
Telephone number.
Items you want.
WE WILL SEND YOU AN INVOICE ASAP!
SORRY WE NO LONGER SHIP INTERNATIONALLY.
WE HAVE HAD TO MANY PEOPLE SAY THEY DID NOT GET THEIR PACKAGE AND WANTED A REFUND AND WITHOUT TRACKING WE COULD NOT
CONFIRM OUR DELIVERY.
AGAIN WE ARE SORRY.
